For sales-related questions, please send e-Mail to sales@BirdersDiary.com.
Technical support is initially and primarily handled via the Tech Support forum. This maintains a history of all problem/solutions that you may research on your own. But rest assured - we take ownership of all Diary-related issues. If a simple dialog in the Support forum does not resolve the issue, then we will use a desktop sharing program that will allow us access to your computer to further assist in resolving the problem. We will NOT leave you hanging. We have helped many customers over the years resolve their issues in mere minutes with this tool. All you need is an internet connection.
We prefer not to solve problems via e-Mail as then we have lost the experience and solution which is automatically captured via using the Support forum. And others cannot benefit from this lost information.
In most situations, we will respond to your post in the Support forum within an hour.
We care very much about your satisfaction with the product and that it is functioning as designed.
For general how-to questions, be sure to check out the General Discussion forum as well.
You will need to register and log on before you can post for the first time. This prevents unauthorized spamming and assures your ability to receive notices about updates to your posts.
Should you experience issues with the forums, please send e-Mail to forums@BirdersDiary.com.
To otherwise contact us for any purpose at all, please send e-Mail to support@BirdersDiary.com. You will receive a prompt response.