"While I cannot even begin to understand either the technicalities of the cause of the problem or even how it was solved, I do have to admire the amazing customer service and sheer amount of time that Jeff provides to clients to keep them happy Birder's Diary users. I have 2 hobbies. One is birdwatching and the other is playing with data from my birdwatching. I was concerned when the problem arose and I could not get at my reports, but Jeff's amazing ability to keep on at a problem and get it solved is why I will always be a happy user of Birder's Diary and why I will always spread the word about what a great product it is with backup way beyond anything I have ever experienced before. Don't hesitate, get the product!" Derek E., London, UK
"Thank you. Your program is the gold standard and I tell people that." Wes S., Illinois, US
"... you set the platinum standard for support and always have a quick, helpful reply with any questions." Mike M., Delaware, US
"Thank you for responding so quickly and so effectively following my What Species Have I seen/Not Seen By Family enquiry. I was almost there with it but missed a step. The video is brilliant thank you. As new user to BD, the functionality is so rich it's hard sometimes to find the key to unlock it but it's a great piece of work as is the support that sits alongside." Graeme W, Scotland, UK
"Bird Base Users:
I have recently converted from Bird Base to Birder's Dairy and am very pleased with the results. Birder's Diary is very powerful,flexible, and user friendly. It provides excellent checklists,reports and many ways to tally your sightings. As in bird Base, the ability to report sightings by trip is also very good. Moreover, the technical support both for the conversion and for understanding of the program is outstanding.
Birder's Diary brings your Bird Base data into an excellent modern format. Five stars and two thumbs up for Birder's Diary!" Linda Fisher, California, USA
"Some 15 years ago after carefully looking at the available programs, I selected Birder’s Diary to record my bird sightings. At that time I’d already been birding for many years and had made a considerable number of overseas birding trips so it was essential that in addition to having the capability to generate a comprehensive series of reports, entering sightings to the system had to be quick and easy.
I’ve not been disappointed - Birder’s Diary has “delivered the goods”. In addition to local sightings there is now data for around 200 overseas birding trips on my system with approximately 95,000 sightings for 8,000 species and it remains fast and responsive. Importantly with so many records, the annual taxonomic revisions are quick and easy to deal with. Over the years Birder’s Diary has continued to improve and the latest version is quite excellent, but perhaps the most significant feature about Birder’s Diary is the service provided – on the rare occasions when needed, the level of support has been truly outstanding." Ron Johns, Norfolk, England
"Birder's Dairy 4.0 delivers! The new document (read photo) attachment and the compare any two set of sightings are long awaited additions. Attaching photos will be among my favorite tool along with the keyboard entry, multiples species abundance list and the big day reports. Birder's Diary is a fantastic tool for any person keeping track of their sightings and who want to explore them in more detail." Gerco H, Virginia, USA
"I found that Birder’s Diary is by far the best program available for keeping track of my world bird sightings. Entering sightings after leading a bird walk is a snap. There is even a fast and simple way to enter my daily sightings when I return from a three week trip to Africa. Reports are very easy to generate as well. I can see my life lists, of course, but I can also make checklists highlighting the birds I have not yet seen and even fill in an annual ABA report. If I have a question about splits or lumps, the Rosetta Store feature shows me the answer. I also created almost a dozen checklists for our local Bioblitz using taxonomic lists for Mammals, Butterflies and more – all available through Birder’s Diary. With over 5,000 species and 36,000 sightings I still find that the response time is fast on my Windows 7 computer. The best part is that annual taxonomic updates are quickly available, easy to install and accurate." Pete T, Naples, FL
"You have a high quality product that's pretty straightforward to use. Thanks for the great service too!" Mike E, Rochester, NY
"Thanks so much - I'm just realizing how useful this program is! So much more so than Avisys - thanks again for the help!" Mike H, Idaho, USA
"Anyone, anywhere in the world, thinking of purchasing a top rate database for the recording and reporting of all sightings just can't go past this program. I give it 11 out of 10." Jude, Brisbane, Queensland, Australia
"Thanks Jeff. My computer was having some strange issues getting started after the blue screen of death. Eventually got everything restored from my backups, but BD was failing. Jeff quickly responded to my forum posts and requests for help, set up a convenient time for tech support, found several solutions for challenges with my system, and got me up and running again with fast, friendly service. Best tech support I've ever received. Thanks!" Skot, Colorado, USA
"Just a note of thanks for all your work and support in recovering my data. Tony at Computer Knights was very impressed with and complimentary of your product and tech support. As you may know he was able to retrieve data through 2004. I'll have to reenter the data after that date, but those records will be much easier to find. It will be like visiting those places over again: Siberia, Attu, Pribolofs, Alaska, Arizona. I hadn't even started on the east and south Africa sightings. By the time I finish that chore I should have learned the program pretty well. Makes me excited to list again. I realize that I greatly exceeded what is covered by the download assistance fee and would be more than willing to pay for the additional tech support. Just let me know. Thanks again for not calling me an idiot and bill me as you see fit." Happy birding,Nikki
"Thanks for all of the assistance in helping me upgrade my Birder's Diary software and salvaging our old observations. I can't recall ever receiving such good tech service in my 45 years of dealing with computers." Marshall - in Tucson, AZ
"The Birder's Diary web site states that: "You will receive prompt, professional and courteous support from Birder's Diary staff!" YAWN.. I've heard that line before. BUT IT IS TRUE!!!!!! I was frankly surprised and delighted also with the way you solved my problems installing Version 3.7 on my computers this morning. You clearly understand and practice what professional "Customer Service" can be. Today you made a friend for "lifer". Thanks much for the great service!!" Ken - in St. Paul, MN
"Just wanted to say THANK YOU for all the time you spent helping me today. I had no idea it was going to be such a problem and take so much of your time. I admire your patience and commitment to figure it out and get the job done. I would of never even come close to resolving the problem and would of given up in frustration. It's nice to know there is help out there. THANK YOU!" Ginny - Oregon
"I wanted to thank you for your assistance in helping me get the best out of Birder's Diary and tailoring some of the features to my requirements. I really have appreciated the support I've received over the last year or so, which has been prompt and unfailingly helpful. I'm currently part way through a two month trip to southern Africa and this is the first time I've travelled with a laptop with Birder's Diary available - being able to update my Southern Africa lists etc "on the go" has been really helpful and has enabled me to resolve a range of queries that will save me a great deal of time when I return home to England." Ron Johns - UK
"Comprehensive Excellence! I find Birder’s Diary an exceptionally versatile program for birders and other naturalists. After 20 years of trying various programs, I have finally found the ‘right solution’. Sightings from birding, scuba, herp, butterfly and dragonfly trips now have a common home as I use Birder’s Diary to easily record sightings for birds, mammals, reptiles, fishes, insects and more. I love the taxonomy tool, which is outstanding for the naturalist who wants to learn from and record more of their outdoor experience. Bells and whistles aside, my favorite aspect of the program is the service I have experienced from the super-responsive ‘can do’ support team. Whether it was a complex data conversion of years of old bird records or getting help for a reporting need, the Birder’s Diary support team showed me the way very quickly." Tadas Birutis - Lifebird Nature Tours
"One last comment – I also wanted to thank you for setting up the product forums. I have been able to sort out the Blue Grouse split, Herring Gull split/non-split, and add a Sinaloa Wren to the ABA 2008 tax. I just bought this this morning, but my ABA area lists are now all up to date and 'correct'! Wow.
I used to be an software engineer a long time ago so might have some idea what effort you put into this. I’m impressed! Guess I have some extra time to go birding …" Kevin, Colorado
"Everything fixed and working great. I really appreciate the timely manor in which you fixed this problem really!!! I remember first getting Birders Diary from Pete Thayer when it first came out and I really like this updated version with all the other tax lists and options much better!" Zeke, Africa
"WOW! Thanks for the lightspeed response. You rank right up there with Blackburnian Warbler in my estimation and admiration." Bill, North Carolina
"I just wanted to thank you for all the great support you have provided me (and the other Birder’s Diary users!) -- I know I often have some rather odd questions, but I really appreciate the way you have answered them so promptly. The Forum seems to be a great way to handle questions and I find that I often get help and feedback from other users there as well. I like the idea that birders can all work together and share their ideas with each other.
Also, I really like the additional taxonomic lists available with Birder’s Diary. I have been running an annual “BioBlitz” for a few years. I was able to use these other taxonomic lists to create checklists specifically for Colliers Reserve, our 400-acre community here in Naples, Florida.
The new Cornell/Clements taxonomic list for 2009 just came out and I see you have already posted this list for download on the web site. I’ll go get it tonight. I need 18 more birds to reach 4,000 – maybe they split something and I won’t have to work as hard in Colombia next month! I am glad Birder’s Diary is in such capable hands! I am anxiously awaiting the release of version 3.7. Keep up the great work." Pete Thayer - Thayer Birding Software
"Just thought I would email you and say thanks for an awesome bit of software. I have told many people asking about software, that Birder’s Diary is the way to go. Since I’ve been doing so much travelling lately (13 countries last year!), I have really been using Birder’s Diary to keep track of my bird sightings, and really getting to grips with its capabilities. The software is great and makes life so much easier than keeping everything on excel spreadsheets and bits of paper like I used to!" Brent, PhD/Ornithology, Wrybill Birding Tours, NZ
"Great--thanks a lot. Much appreciated. All in all, Jones Technologies has got to be the most responsive software company I've ever had the pleasure to deal with!" Fred, Nevada
"I want to thank you for you help in solving this problem. I have always found you to be sensitive to users needs and quick to help. That is what makes Birder's Diary such a wonderful product." Roland, New Mexico
"Just a note to thank you once again for making the time to help me. Everything is working perfectly. I will continue to spread the word about your fantastic software program." Maria, FL
"Thanks so much for your help, as always. I've already looked at the upgrades for 3.6 and can't wait to get it. BD has been an invaluable asset to me as an avid birder since 1999, and the product just keeps getting better. I look forward to purchasing it soon. Again, thanks a million for 'hooking me up' on my new PC and keep up the great work!" Bill H
"Jeff, I just wanted to thank you for helping me today. Also, to let you know how much EASIER this version (v3.6) is to use than what I had (v3.0). Thanks." Sally Jo "74 years old and glad I made it!"
"I just want to applaud the excellent technical support you guys give. Jeff, you are awesome! I have my sightings back into the program on my new hard drive. Thanks again!" Roxanna
"I have been enjoying the use of Birder's Diary (BD) for the past year. Prior to purchasing BD I was developing my own access database that would do pretty much the same thing as BD, but I never was satisfied with what I had--always another function to make. So, after doing some research on the internet, it was obvious that BD had all the functions I needed and more. The decision to switch to BD was easy. I like the product a lot." Gerco
"Thanks Jeff, for the usual timely and helpful response. I really enjoy BD and sincerely appreciate your dedication to providing a top notch program and excellent support. Having been a user from the early days of BD, I have no intention of trying any other program." Mike
Once again thank you for your quick response and the information you have provided. This will clear up my confusion. "I also want to let you know that your upgrades are certainly worth the money. From what I know about programming and have learned from my son on the subject it is very time consuming but worth it when the project is done. I am no expert by any means but the tutorials help and I am learning more all the time. I think it is great software for everyone from beginner to advanced users. The great thing about it is you can start out as a basic user entering your sightings and as you learn more you can do just about anything you want with the program. You should be very proud of the product you have provided for birders as well as nature lovers. Many thanks for great software and your quick response." Nancy
"As a long-time user of Avisys, I developed the need for a more comprehensive birding software program and chose Birder's Dairy. Birder's Diary greatly expands my ability to enter a variety of data and has extensive capabilities. I am completely satisfied with Birder's Diary and converting from Avisys was long overdue. I would highly recommend Birder's Diary to first time users or anyone looking to upgrade their current software - you'll never look back." Angelo, Indianapolis
"I would like to commend Jeff's terrific professionalism and patience both of which greatly facilitated me in successfully installing and operationg the V3.6 Birder's Diary upgrade. With his expert assistance the experience was both easy and enjoyable, and I now very much look forward to explore the many features and education promised through this comprehensive program. Jeff thank you again!" Mary
"I have been a user and fan of Birder's Diary since I found it with Birder's Diary 2.0. I have continued to use it into version 3.6.12 (the current version) and find that the program and the support cannot be beat. Jeff Jones is continuously available and helpful to keep me in the loop and happy." Werner, New York
"I downloaded 3.5 and I like it. I am manually transferring my data from 2.0.7 and it seems to be going fairly rapidly with your new interface - which is superb – and the process is serving as a good review of my birding history. I definitely like what you have done with the upgrades and will be paying the license fees as soon as I figure out which and what I want." Richard
"Jeff, you have really made a big improvement over the original Birder's Diary I had. This is really a nice program. I am about to get to go to south Texas in April and your program will definitely go with me. Thanks for all your help and support in getting it up and running for me." Terry
"I have to say that YOU are the man! Your quick responses and corrections when warranted are unsurpassed in the software tech support." Jim, Texas
"I am learning more about birds just using Birder's Diary than being in the field! Thanks for helping me expand my avian knowledge." Ruth, Vermont
"My aging hardware triggered a serious problem when I attempted to upgrade to Birders Diary 3.5. The technical support provided by Jeff Jones was excellent. Jeff communicated with me through each phase of searching for a solution so that I never felt alone with my problem. He patiently reassured me that my data from an earlier version of Birders Diary was safe each time I became anxious about the possibility of losing it. Most importantly, he stuck with me until he identified a solution that was successfully implemented." Melissa, Michigan
"I concur with the feelings expressed above. Jeff has helped me with several problems, provided timely accurate fixes and even processed data for me. In addition, he has put up with my very limited knowledge of how the software works and patiently walked me through the fixes or workarounds. Thanks Jeff for maintaining such a high level of customer support and continuing to improve your wonderful BD product.
Satisified Customer" Mike
"This is just a "Me, too!" post. I can say without reservation that I know of only one other program that I have ever used that: 1. Works very well. 2. Has timely and courteous support. Jeff, you are a rare individual." James
"RE: mudslinging on AviSys website - Actually a buddy of mine is getting ready to switch to Birder's Diary because of the mud slinging on the AviSys website (and all the cool stuff I can do that he cannot!)" Mark, UK
"My deep gratitude again for getting the problem solved. You're great!" Ray
"You are doing a great job with the program by the way. I just entered almost a 1000 sightings from my S. Africa trip and was amazed at what a breeze it was. I used to do checklist entry all the time, but with smart lookup, text entry is definitely the way to go." Mike
"Thanks for your quick responses Jeff. It is a pleasure doing business with a firm that cares about its customers." Dennis
"...To my surprise I received a personal e-mail from Jeff J. Jones who now owns and programs Birder's Diary. He was able to help me get the new Birder's Diary 3.5 up and running. I can say that this is now a good program ...The voice recognition aspect makes entry a snap. The problems I had with getting the reports I wanted has been solved. I am now satisfied that this is a worthwhile program." Dean Rising
After upgrading to v3.5... "Really nice software! Great job!!" Rhett, Ohio
"Thank you for the quick response. That's what I call customer service!" David, New Jersey
"Thank you so much. Version 3.5 seems to be much easier to print reports, etc. You are to be congratulated for the improvements." Jim