
Welcome to the Birder's Diary Forum for Support And General Questions
Use the Support forum for all questions or issues.
Use the Wish List forum to leave your ideas for improving Birder’s Diary.
Setup your Forum photo, profile, and signature here.
I had been using v6.3 with no problems. But suddenly it claims the program is not activated and/or my taxonomy lists are not activated.
I restarted program as administrator and went through the activation process, but it still claims my program is not activated. Help?
Update: I just ran activation process again and received message that I have exceeded the number of allowed activations.
Hi Gordon,
Thanks for posting.
Do you get any messages when you start BD? Those would be helpful to diagnosing the problem. Please provide if you have them. Attaching a screenshot helps also.
When this happens, it is usually due to a couple of things:
- Antivirus software. Many (Norton, Kaspersky, Avast, etc. etc.) cause problems like this. Windows Defender by Microsoft never has a problem. I strongly recommend removing all others and only using Windows Defender.
- Corrupt license file (sometimes caused by #1 above, then see #1). In this case,
- Exit BD if running, then
- download and run the "Fix Corrupted License File" installer found on the Downloads >> Birder's Diary Program (near the bottom) page.
- After running, start BD with run as admin and activate your user license; I have reset your activations.
- Then exit BD and restart normally.
Is the problem fixed? You may or may not need to also reactivate your taxonomy licenses.
Let's start here. Please update me with what you find.
Thanks.
Jeff,
I seem to have fixed the problem, although I don't know what caused it in the first place, i.e., I don't know why suddenly my taxonomy lists were not being recognized as activated. And then I did not realize that the program activation window (screenshot below) was the proper place to activate taxonomy lists. When just now I tried to activate my taxonomy lists here, all went well.
So, something mysterious happened, but it seems to be working properly now. Thanks for your help.
Gordon
Thanks. Your instructions seem clear.

