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[Solved] Checklists yield 0 records

6 Posts
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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

We have been testing apostrophes, etc. but I have discovered I have a bigger problem. I can't import anything now. The file will download, but BD always says 0 records imported. Even with a checklist that does not have comments. I will send one to you.

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5 Replies
Jeff
Posts: 625
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Got the download David. Thanks.

It imports fine for me. So, let's schedule some time tomorrow for me to get onto your computer and have a look.

Please send me email and we will figure this out.

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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

Strangely, it is working today. I was able to download and import all of the "real" files that I have not been able to do for the last few days. I don't know what changed. These are files that do not have ' or " in the comments.

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Jeff
Posts: 625
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Interesting David. Thanks for the update.

Let's leave this closed. But if it occurs again, please post back here.

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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

I think BD gets confused after it has an import error. As you know, I tested the error today. And then when I come back into BD tonight it says it looks like the last import was interrupted or something (I don't remember the working). And do I want to start where I left off or from the start. I have always said the start. And then it gives me 0 records.

But then I delete that file. Re-upload it. Re import, and still the problem (I think.)

But it helped to close BD and then re-download. After that, I had success.

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Jeff
Posts: 625
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Ok - so all is good now? No repeatable issues?

The key above was to simply delete the bad downloaded Outing, and re-submit from BD Mobile.

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