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Error Message 3420
 
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[Solved] Error Message 3420

16 Posts
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Posts: 55
Topic starter
(@aldeboro)
Trusted Member
Joined: 2 years ago

Hello Jeff,

I just downloaded and installed Bd 5.3 build 23 and got the attached message when I shut down. It happens whether I click on backup or not. When I click on "OK" in the error box, the program closes. It happens every time I open and close BD.

Error Message

 Regards Al Borodayko

Cypress, CA

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15 Replies
Jeff
Posts: 550
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hi Al,

I am unclear on exactly where/when you get this message. On startup, on exit, etc?

If this occurs during program startup and before you interact with it, click Ok, close the program and send me the C:\Birder's Diary\BD5323.log file. 

If after startup completes and you interact with BD, what is the last thing you do before this error occurs?

Thanks. 

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Posts: 55
Topic starter
(@aldeboro)
Trusted Member
Joined: 2 years ago

Jeff,

 

It happens on exit. I click on "X" (Close Program) in the Tool Bar. The backup window pops up. I click either "Yes" or "No" and the error message pops up. I click "OK" in the error message box and the program closes

Al

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Jeff
Posts: 550
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Well - that's no good. Thanks for the info. I have the code open now, let me have a look. Will update shortly.

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Jeff
Posts: 550
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hmmm. Unable to reproduce this on my computers Al. 

Please post a pic of the window asking "would you like to backup...". Also, if you press either yes or no, you get the error - immediately? What about Cancel?

Thanks

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Posts: 55
Topic starter
(@aldeboro)
Trusted Member
Joined: 2 years ago

Jeff,

If I click on "Cancel" the backup window closes but BD is still open. Have to click Yes or no to get error message. 

Attached is the back up window

 

Backup window

 Al

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Jeff
Posts: 550
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Thanks Al. Just wanted to make sure we were talking about the same Backup window. 

As a test, I will tell you how to reset that afterwards, start BD, click the "X" in the toolbar, get the "Would you like to backup..." message, and check the "Do not ask..." checkbox and click Cancel.

Now click the "X" again to close BD. You should not get the backup message. But do you still get the error?

Thanks. 

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Posts: 55
Topic starter
(@aldeboro)
Trusted Member
Joined: 2 years ago

Jeff,

Followed your instructions.

I clicked the "Do not ask..." box and clicked Cancel.

Clicked on "X" again and BD closed without the backup message nor the error message.

 

Al

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Jeff
Posts: 550
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Thanks Al. I am looking at the code and can't see anyway that this makes sense.

Is it possible for you to reboot your computer and try this again?

You will need to turn back on the "Would you like to backup..." message.

  • WinKey+R to get the Windows Run dialog
  • Type "regedit" and click OK
  • When the registry editor comes up, navigate to "HKEY_CURRENT_USER\Software\Birders Diary\Settings"
  • On the right side, locate "IGNORE-BACKUP-ON-EXIT"
  • Right-click and choose Modify from the popup menu
  • Set the value to "False" and click Ok.
  • Exit Registry Editor

You can do this before or after your reboot. It will simply turn back on the message which appears to be causing this error. 

If this error still occurs, we will need to make a time for me to get onto your computer to have a look.

Let us know. 

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Posts: 55
Topic starter
(@aldeboro)
Trusted Member
Joined: 2 years ago

Jeff,

Followed the instructions. I made the registry changes first. Then rebooted the computer.

Started BD. On closing BD, the backup window pops up, Clicking Yes or No the error message still occurs.

I agree we will have to set up a time but it will have to be tomorrow.

Al

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Jeff
Posts: 550
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Ok Al. Thanks for taking the time.

Please shoot me an email sometime with when you will be available tomorrow.

jeff@birdersdiary.com

Thanks. 

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Posts: 4
 TMK
(@tmk)
Active Member
Joined: 2 years ago

I am receiving the same error, under the same conditions. I will follow this thread for a resolution.

Tim 

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