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[Solved] Error with License Control  

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(@rseidler)
Active Member
Joined: 2 months ago
Posts: 5
July 28, 2020 2:33 pm  

I downloaded BDV51-nwsetup.exe from the web site then ran it as administrator.  It seemed to download correctly then update things.  Then I got the attached error.

Clicked on OK and BD opened but looked like BD screen (attached).  I had been using BD V5 with no problem previously.

How do I fix this?

 BD screen
This topic was modified 2 months ago by Jeff Jones

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(@rseidler)
Active Member
Joined: 2 months ago
Posts: 5
July 28, 2020 2:34 pm  

The error message is attached,

 BD error

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(@jeff)
Member Admin
Joined: 2 months ago
Posts: 114
July 28, 2020 3:07 pm  

Hi Rosemary,

Thanks for posting and always thanks for the screenshots. So helpful.

Do you have one of the many flavors of Norton antivirus installed. I have seen this exact problem on computers with Norton. 

If you do have Norton, then you have two options:

  1. Configure Norton to Trust/Allow the BD installer (BDV51-nwsetup-exe), the Birder's Diary directory (C:\Birder's Diary), and the website (birdersdiary.com); and run the installer again. Or,
  2. Complete remove Norton, saving the annual fee for Norton, and only use Windows Defender (it is Free). See discussion about this on the "Downloads >> Birder's Diary Program" page about this. This is my recommendation.

If you do not have Norton, then let me know and we will proceed from there.

Let me know if I can help with any of this.

Sorry for the problem. But I have no control over what this antivirus programs do. And of course, BD has no viruses. 

Please update me with the results.

Jeff


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(@rseidler)
Active Member
Joined: 2 months ago
Posts: 5
July 28, 2020 4:11 pm  

@jeff,

Don't have Norton.


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(@jeff)
Member Admin
Joined: 2 months ago
Posts: 114
July 28, 2020 4:16 pm  

Ok Rosemary. What antivirus software are you running? Still the most likely cause of this problem. Unless you are running Windows Defender, then the recommendation is to disable or remove the antivirus program and re-run the installer.

Outside of that, this error indicates a corrupt license file. Very odd that this should happen after an install and it not be related to antivirus. But let's assume just random corruption.

Then, download and run this program. This program will replace your existing license file with a new blank one. After running this, start BD by right-clicking on the desktop icon and choosing 'run as admin', because you will need to activate your User License again (your taxonomic list licenses should be fine). Then exit and restart BD normally. All should be good, unless the problem is antivirus.

Let me know please,

Jeff


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(@rseidler)
Active Member
Joined: 2 months ago
Posts: 5
July 28, 2020 4:46 pm  

Windows Defender and Malwarebytes


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(@jeff)
Member Admin
Joined: 2 months ago
Posts: 114
July 28, 2020 4:48 pm  

Thanks Rosemary. I would certainly uninstall Malwarebytes. Windows Defender and Malwarebytes do the same thing and compete against each other for system resources. Reinstall and test.

Else, move onto the step to repair the license file outlined above.

Let us know,

Jeff


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(@rseidler)
Active Member
Joined: 2 months ago
Posts: 5
July 28, 2020 8:53 pm  

License repair worked.  All is well - for now.  Thanks for the rapid help.  I always appreciate it.


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(@jeff)
Member Admin
Joined: 2 months ago
Posts: 114
July 28, 2020 9:03 pm  

Wow! That was sure against the odds. We have had so many cases of this recently and antivirus has been the problem 9 out of 10 times. Very strange that your license file corrupted on update. Just random timing I guess.

Thanks so much for updating us.

Jeff


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