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[Solved] Error with License Control  

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Posts: 5
(@rseidler)
Active Member
Joined: 2 weeks ago

I downloaded BDV51-nwsetup.exe from the web site then ran it as administrator.  It seemed to download correctly then update things.  Then I got the attached error.

Clicked on OK and BD opened but looked like BD screen (attached).  I had been using BD V5 with no problem previously.

How do I fix this?

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8 Replies
Posts: 5
(@rseidler)
Active Member
Joined: 2 weeks ago

The error message is attached,

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Posts: 37
Admin
(@jeff)
Member
Joined: 4 weeks ago

Hi Rosemary,

Thanks for posting and always thanks for the screenshots. So helpful.

Do you have one of the many flavors of Norton antivirus installed. I have seen this exact problem on computers with Norton. 

If you do have Norton, then you have two options:

  1. Configure Norton to Trust/Allow the BD installer (BDV51-nwsetup-exe), the Birder's Diary directory (C:\Birder's Diary), and the website (birdersdiary.com); and run the installer again. Or,
  2. Complete remove Norton, saving the annual fee for Norton, and only use Windows Defender (it is Free). See discussion about this on the "Downloads >> Birder's Diary Program" page about this. This is my recommendation.

If you do not have Norton, then let me know and we will proceed from there.

Let me know if I can help with any of this.

Sorry for the problem. But I have no control over what this antivirus programs do. And of course, BD has no viruses. 

Please update me with the results.

Jeff

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1 Reply
(@rseidler)
Joined: 2 weeks ago

Active Member
Posts: 5

@jeff,

Don't have Norton.

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Posts: 37
Admin
(@jeff)
Member
Joined: 4 weeks ago

Ok Rosemary. What antivirus software are you running? Still the most likely cause of this problem. Unless you are running Windows Defender, then the recommendation is to disable or remove the antivirus program and re-run the installer.

Outside of that, this error indicates a corrupt license file. Very odd that this should happen after an install and it not be related to antivirus. But let's assume just random corruption.

Then, download and run this program. This program will replace your existing license file with a new blank one. After running this, start BD by right-clicking on the desktop icon and choosing 'run as admin', because you will need to activate your User License again (your taxonomic list licenses should be fine). Then exit and restart BD normally. All should be good, unless the problem is antivirus.

Let me know please,

Jeff

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Posts: 5
(@rseidler)
Active Member
Joined: 2 weeks ago

Windows Defender and Malwarebytes

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