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[Solved] The Cloud seems not to like apostrophes

19 Posts
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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

A particular outing would not download from the cloud. I tried to send it several times. BD would not see it. BAD

So, I tried to use email. Turned off the cloud. Turned off Attach Track File. Send the email. No attachments were in the email. None. BAD

--We will skip further experiments on that. I was finally able to get attachments.--

I created a new outing, with same location. BD would download it. GOOD

Then I changed the comments to be similar to the former one, with some punctuation like an apostrophe. BD did not see it. BAD

I added an apostrophe to the comments of a previous outing that did download. BD did not see the outing. BAD, but we are on to something. GOOD

Then I went back and removed the apostrophe from the original outing that would not download. BD did see it. GOOD

The email part, I don't know how to duplicate that. I still have the email that has no attachments. The message source does not say anything about an attachment, where an email with an attachment does. I would not worry about this. Maybe it was an email server thing.

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18 Replies
Jeff
Posts: 625
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Thanks for this David.

Let me see if I got this right. Please confirm.

  • If you put an apostrophe in the Comments field in BD Mobile, it never arrives to BD Desktop?
  • You also ran into a undefined problem with send-via-email from BD Mobile, but can no longer reproduce this problem and email submittals are working now?

Thanks.

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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

Correct. I even just tried adding a "'" to the end of the outings comments (i.e. not a usual place where there would be an "'") and it still did not download until I removed it.

I tried having only a double quotes (with nothing else), and the same thing happened. It did not download.

I tried a string of other punctuation and special characters and it worked OK.

Then I did the same thing but added double quotes to the end, and it would not download.

 

I was not able to reproduce the email problem. I don't know what I did.

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Jeff
Posts: 625
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Thanks. I know what is going on there. Will fix it soon. In the meantime, no quotes (single or double). 

Still working on the intractable and unsolvable Grid positioning problem.

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Jeff
Posts: 625
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

This is now fixed with new Web API code uploaded. Nothing for you to do but test and try uploads now with apostrophes in the comments and elsewhere.

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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

Well, it did download with apostrophe and double quotes. But it said Unrecognized Name on import. And the name it did not get was Elapsed Time: 0:00:12. It was a short checklist. If I ignore that, next it does not know Distance Traveled.

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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

I aborted and it said it added one record anyway.

Without any comments, it imports 0 records. Even though there are records there in the import file.

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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

But with build 10, it did download it, but got an error on the import.

image
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Jeff
Posts: 625
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hmmm. I am having no issues with multiple tests.

Can you please run a new test? Create a new Outing right from your desk using your mobile phone. Check off a few names, whatever you may have done in the above example, add comments and "Send and Close".

Now on BD Desktop, see if you can download and import.

If this fails, then do this so I can see the import file...

  1. Back on BDMobile, open the Outing you created above, Finish, Send and Close so you get a new download on the Web.
  2. On BD Desktop, either start BD or Ctrl+I to check for new Imports.
  3. It should download the file and show it to you. But DO NOT IMPORT. Because it will delete the file afterwards.
  4. Take a screenshot of this window. 
  5. Go find the file (wherever you save your BD Mobile imports before) and email it to me.

Thanks.

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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

It does see the file, but I got the Elapsed Time. I sent it to you.

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Jeff
Posts: 625
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hi David,

I am not sure what you mean by "I got the elapsed time".

I put your file into my BD Mobile downloads directory, start BD and get this.

image

I click Import, and it imports just fine.

image

Can you please walk me through what you are doing and provide some screenshots?

Thanks. 

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Posts: 140
Topic starter
(@magmatic)
Estimable Member
Joined: 2 years ago

I do:

Ctrl-I
OK
Import
Box appears that says Unrecognized Name on Import. The Name is "Elapsed Time: 0:00:31".
I can Abort or Ignore.
If I ignore, it proceeds to complain about other things like Distance Traveled: 51 yds.
I click Abort.
It says Added 1 sighting out of 3 total records. There are 3 sightings in the CSV file.
It added the first record to the BD database.

This is a file that has ' and " in the comments.

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