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Ugraded to 5.3, but...
 
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[Solved] Ugraded to 5.3, but it is still running 5.2


Posts: 64
Topic starter
(@magmatic)
Trusted Member
Joined: 2 years ago

I paid for and upgraded to version 5.3 last night. It took a long time to download but finally finished, I thought. Today, when I opened the program, it did the usual updating databases. But the splash screen says I am running 5.2 (Build 61). And About says 5.2.61. And yet, when I do Check for program update in Help, it says I am running the latest version of 5.3. Appearance of the program does look like it is not 5.3.

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5 Replies
Jeff
Posts: 478
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hi David,

Thanks for posting and your purchase.

It appears that you are still running v5.2. Perhaps you have dragged the v5.2 icon down to your task bar and start BD from there.

Please look for the new v5.3 BLUE Desktop Icon and use that to run v5.3. And you can remove any v5.2 desktop/taskbar icons also.

image

Let us know please.

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Posts: 64
Topic starter
(@magmatic)
Trusted Member
Joined: 2 years ago

You are right about me clicking the 5.2 icon. I have wondered if I needed to uninstall 5.2, but assumed not. Now I have clicked on the 5.3 icon. It then says I have to activate my license. I clicked the Activate License button. And then it says the way to activate is to exit BD and then right-click the icon and choose run as administrator. So, I did that. But that puts me back at the 30 Days Left in Your Demo Mode screen. When I clicked Activate License AGAIN, then I had to enter my license information. I did so, and all seems well now. Wow, it seems pretty complicated.

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Jeff
 Jeff
Admin
(@jeff)
Joined: 2 years ago

Creator & Technical Support
Posts: 478
Posted by: @magmatic

You are right about me clicking the 5.2 icon. I have wondered if I needed to uninstall 5.2, but assumed not. Now I have clicked on the 5.3 icon. It then says I have to activate my license. I clicked the Activate License button. And then it says the way to activate is to exit BD and then right-click the icon and choose run as administrator. So, I did that. But that puts me back at the 30 Days Left in Your Demo Mode screen. When I clicked Activate License AGAIN, then I had to enter my license information. I did so, and all seems well now. Wow, it seems pretty complicated.

Sorry about the complications David. It is a requirement placed on us by recent Windows upgrades and the licensing software plug-in that BD has used forever.

Glad you got it working.

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Posts: 64
Topic starter
(@magmatic)
Trusted Member
Joined: 2 years ago

A further question. Should I physically uninstall version 5.2?

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Jeff
 Jeff
Admin
(@jeff)
Joined: 2 years ago

Creator & Technical Support
Posts: 478
Posted by: @magmatic

A further question. Should I physically uninstall version 5.2?

No. You don't want to do that. Installing v5.3 gets rid of desktop icons for previous versions, but cannot find and remove the one you added to your taskbar. Hence the problem you encountered.

Let me know if I can assist with anything further.

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