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[Solved] Unable to upload photos  

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(@iasmit)
New Member
Joined: 2 months ago
Posts: 3
August 22, 2020 8:20 pm  

In trying to upload photos, first one loaded OK but then subsequent tries from same folder give an error message:

Error in frmSightingsDocuments: Sub AddFilesGeneric

File not found

(Error #53)

with a "Saving files" message on the bottom bar.

Running V5.1 Build 101 on Windows 10.

ScreenHunter 102
This topic was modified 4 weeks ago by Jeff Jones

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(@jeff)
Member Admin
Joined: 2 months ago
Posts: 109
August 22, 2020 9:20 pm  

@iasmit

Hi Ian,

Thanks for posting. This is an interesting error. And thanks for the screenshot and the version details.

Have you tried exiting BD and restarting? Just wondering if that might make a difference.

Is it possible that the device you are getting the files from is having issues? e.g. connectivity, errors? What kind of device?

Can you provide a screenshot of the whole BD screen? I want to see where you are at and how you are trying to add files. There are many ways. Copy/Paste, the Add File button that opens a File Explorer, etc.

Let's start here. I am about to turn in for the night, so you know if I don't respond after this.

Jeff


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(@iasmit)
New Member
Joined: 2 months ago
Posts: 3
August 23, 2020 2:40 am  

Hi Jeff - No, restarting BD or the computer does not help. I add from a folder on the same computer, using the "Add new document" button; screenshot is from immediately BEFORE hitting the button, since that action removes the "Select file" screen. Right before this problem arose, successfully added the photo (of Scarlet Ibis) to the right of the highlighted icon for Sapphire-bellied Hummingbird. Both photos created from PDF file of trip report using ScreenHunter.

ScreenHunter 103

 


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(@jeff)
Member Admin
Joined: 2 months ago
Posts: 109
August 23, 2020 7:36 am  

Hmmm. Ok - let's try to figure out what does or does not work to narrow down this problem. 

Can you add files from another location? Can you add a different file, does it only fail on this file?

It appears that I am 7 hours ahead of you. Let me know when you get to your computer today. Perhaps I can get onto your computer and have a look.

Til then,

Jeff


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(@jeff)
Member Admin
Joined: 2 months ago
Posts: 109
August 23, 2020 8:11 am  

One more thing Ian.

This worked for adding one file from the same directory, the same version of BD, in the same session? And then the subsequent Add Photo failed?

You didn't upgrade BD in between? Nothing in particular changed - like a Windows upgrade in between when it worked and when it started failing?

Just trying to look for what changed between success and failure.

Jeff


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(@iasmit)
New Member
Joined: 2 months ago
Posts: 3
August 23, 2020 5:14 pm  

OK Jeff, further checking has found the cause of the problem and got round it, hopefully. I had been renaming image files by copy-and-paste of names from text in the PDF file. Hyphenated names showed as normal in the PDF text but pasted as Sapphire--‐bellied Hummingbird, for example, and generated the error message

ScreenHunter 110

I deleted two of the three dashes and the new name would then be accepted, plus the file would open and edit in Windows Photo, so assumed all was OK. But not acceptable to BD/Access, possibly because the wrong dash had been left in? Fixed by a combination of creating new images and renaming from the keyboard.

Thanks - Ian


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(@jeff)
Member Admin
Joined: 2 months ago
Posts: 109
August 23, 2020 7:31 pm  

@iasmit

Nice work Ian. And thanks for the update. I suspect that one or more of those dashes were not standard Ascii characters and therefore the problem.

PDF and Word often use extended Ansi chars which can sometimes produce issues with things such as filenames; as you have found out. 

Take care,

Jeff


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