[Solved] Unexpected Error

Thanks for posting, Pam.

I need a little more information to determine what caused this.

1. What exact version and build of Birder’s Diary are you running? You can find this in the title bar at the top of the main Birder’s Diary window.

2. What were you doing immediately before you closed the program?

3. Does this error occur every time you exit Birder’s Diary, or did it happen only once?

4. After dismissing the error, did Birder’s Diary close normally?

5. Please attach screenshots of all error messages you receive.
   You can use the Windows Snipping Tool: press WinKey+Shift+S, drag around the error message, then paste the screenshot directly into your reply here with Ctrl+V.

Please reply with those details and this will help me get a better handle on what is happening and how to correct it.

Thank you. 

Jeff, this error message occurred twice before. I believe I did a backup just before I received the "Utilities" error message, Birder's Diary did close normally. I'm running V6.3 build 17. Does not happen every time, so I will send you a screenshot the next time it happens.

Thanks for the additional information, Pam.

Please update to the latest v6.3 build:

Help | Internet: Check for a program update!

After installing the update, continue using Birder’s Diary normally and let me know if the error occurs again. If it does, please capture screenshots of all error messages using the Windows Snipping Tool: press WinKey+Shift+S (on your keyboard), drag around the error, and paste the screenshot directly into your forum reply with Ctrl+V.

Since Birder’s Diary closed normally and the problem is intermittent, there is nothing else you need to do at this time. But I sure would love to see what is happening. 

Also, can you send your C:\Birder's Diary\BD6317.log file to me at support@birdersdiary.com - perhaps there is more info in there.

Thanks much for reporting and helping me solve this. I will close for now, but continue to post here with updates.