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[Solved] Unexpected Handled Error 3049 "Cannot open database, etc"

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Posts: 10
Topic starter
(@davidjbarton)
Active Member
Joined: 2 years ago

Can no longer import ebird files.  This error message pops up after clicking (1) on the "Import" button in the Sightings folder of the Import/Export window and (2) opening the imported ebird file.

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Jeff
Posts: 659
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hi David, 

That is very strange. 

What version of Birder's Diary are you running exactly? 

Anything significant change on your computer between the last time you successfully imported and now? 

This sounds like one of those very strange and rare things that a computer reboot might solve. Give that a try please. 

Let me know. 

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Posts: 10
Topic starter
(@davidjbarton)
Active Member
Joined: 2 years ago

Hi Jeff!  I am running 5.3 (I only just upgraded from 5.2).  Nothing has changed since the last successful import--in fact, I haven't even powered down the desktop.  It doesn't seem to be related to the upgrade, because following the upgrade to 5.3, I successfully imported a whole series of ebird lists without any problem.  Then, before I could reach the final list to be imported, the error message started popping up.  I will try re-booting and let you know. 

 

David  

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Posts: 10
Topic starter
(@davidjbarton)
Active Member
Joined: 2 years ago

Hi, Jeff!  I re-booted to see if that helps, but the problem has only gotten worse.  I now receive the error message, and BD automatically shuts down, even when I don't even attempt an import.  It happens as soon as I open BD and try to access my sightings.

David

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Posts: 10
Topic starter
(@davidjbarton)
Active Member
Joined: 2 years ago

Fortunately, though, I still have v5.2 installed on my desktop, and it seems to be working.

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Posts: 10
Topic starter
(@davidjbarton)
Active Member
Joined: 2 years ago

Except that even when I'm running v5.2 I get error message "Unexpected Handled Error 11 - Division by zero (BD52):  Contact Technical Support at www.BirdersDiary.com Or Support@BirdersDiary.com."

 

David

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Posts: 10
Topic starter
(@davidjbarton)
Active Member
Joined: 2 years ago

BD does not open at all.  "Database Error!  3343 "Unrecognized database format c:\Birder's Diary\data\database.mdb"  Contact Technical Support at Support@BirdersDiary.com."

David

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Jeff
Posts: 659
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hi David. I am out birding until Monday. This may be a corrupt database issue. Do you have backups? Can you hold tight until I get back on Monday? 

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Jeff
Posts: 659
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hi David. It sounds like a corrupt database issue. Do you have backups? 

I am out in the mountains birding until Monday. Can this wait until then? 

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(@davidjbarton)
Joined: 2 years ago

Active Member
Posts: 10

@jeff Enjoy the your mountain birding!  This can wait until Monday.

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Jeff
Posts: 659
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hi David,

Please send me an email (jeff@birdersdiary.com) anytime from Monday morning on so we can schedule some time for me to get onto your computer and figure this out.

Thanks. 

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Jeff
Posts: 659
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Hi David,

I am back in the office this morning. Can I get onto your computer today to have a look at things and get you up and running?

Thanks. 

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Jeff
Posts: 659
 Jeff
Admin
(@jeff)
Creator & Technical Support
Joined: 2 years ago

Also, David, fyi, you had two topics on this issue; I have merged them into this one topic for clarity and convenience.

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