Hi Jeff, Thanks for the prompt response, especially considering today's chaos with BD. Lucky the damage was so minimal to me. I'm glad my problem wa...

Jeff, I will indeed need help. I couldn't uninstall 5.3 because it did not show up on installed programs. Then 5.2 didn't ask me for license informati...

Thanks for the info. I'll see what I can do on my own. The screen was frozen temporarily but resolved itself. I may have inadvertently hit something I...

Jeff, I have problems. I downloaded BD just fine, but when I entered my License ID and Password, I got the message that my license was for version 5.2...

Thanks, Jeff. I'll give it a shot.

Thanks, Jeff. As I watched what you were doing on my computer, I do not think you made any changes at all on my Settings Entry window, let alone an...

Thanks, Jeff, for your call this morning and virtual visit to my computer. I appreciate the update to my Birder's Diary program as well as the clean-...

Jeff, Thanks for the additional information. I wasn't able to replicate the initial import problem I told you about, because once I confirmed (rec...

Thanks for hanging in there with me, Jeff. We have lift-off. I imported two test files of actual yard sightings, and both worked well. Before you ...

Hi Jeff, Another frustration. You are correct that there was a problem with the .csv attachment. My phone's email client didn't include the attachme...

Hi Jeff, I've been working on the other issue, emailing my outing to myself so I can open the trip list on my laptop and import the outing to Birder's...

Thanks Jeff. This is just what I was looking for. On the other issue, I'm still trying to figure out how to enable Device Personalization on my Androi...

Hi Jeff, I was hoping you'd offer to do that! I'll be home early in the day but probably leave mid-afternoon for a holiday outing with my daughter. ...

Thanks Jeff, I appreciate the good instructions. I was able to do the backup and restore just fine, and my data & sightings all seem to be there...

Hi Jeff, Help, please! The purchase and download went beautifully. So did the installation. But when I entered Birder's Diary, I see that the new ve...